Feature requests

Jira Service Desk has 2 key out-of-the-box fields that are not visible in Unito - Request Type and Organization. Request Type is the category of ticket a customer opens in a Jira Service Desk, and this is crucial to correctly route/report on tickets. Organization grants visibility to a customer's entire organization, and this is also crucial for routing/reporting.

Many organizations utilizing JSM need internal comments and would like to sync those comments with other tools. At this point, we only sync external comments, and it would be great if we could sync both external AND internal comments.