Currently, users can only map Zendesk's default statuses (On Hold, Pending, Open, Solved, New) to statuses in other tools (i.e. Jira). In Zendesk, users can now add custom statuses ( https://support.zendesk.com/hc/en-us/articles/4412575841306-Activating-custom-ticket-statuses ), but Unito does not support them. In order to best utilize Zendesk, we'd like the ability to map these custom statuses to other tools in addition Zendesk's default statuses.
