Currently, users can only map Zendesk's default statuses (On Hold, Pending, Open, Solved, New) to statuses in other tools (i.e. Jira).

In Zendesk, users can now add custom statuses (https://support.zendesk.com/hc/en-us/articles/4412575841306-Activating-custom-ticket-statuses), but Unito does not support them.

In order to best utilize Zendesk, we'd like the ability to map these custom statuses to other tools in addition Zendesk's default statuses.