Support Notes/Comments in all Hubspot work items
under review
Doug Bishop
Honestly, without notes/comments syncing our operations as a whole got markedly worse by adding two-way sync between HubSpot and Monday. We just ended up in a world where Ops could use Monday and Sales/Service could use HubSpot. However, since neither side HAD to post tasks in the other platform for the others, each side ended up with a spiralling level of work to hunt down what had been done or to find discussions.
Without Comments/notes from HubSpot and Updates from Monday staying in sync we're going to retire the idea of automatic sync and force staff to switch between platforms. At least they will ensure that discussions stay in the platform where the work was being done.
U
Unito Support
Merged in a post:
Hubspot Comments to/from any tool
Iain Robinson
When comments are added to a ticket in Hubspot, it would be great to get updates in DevOps in case requirements have changed or additional context is present. Even an indication that there's a new comment with a link to access it would be great.
U
Unito Support
under review