[Jira] <-> [Jira] private comments exclusion
complete
Unito team
complete
Public and private comments can now be mapped separately in JSM. So if necessary, only Public comment could be synced to another tool by only mapping its field.
Tomas
Maybe you need more description about the problem?
Because currently if using Unito sync, we can't have private notes for internal team, and all comments including private ones are syncronysed between two Jira's
Tomas
.
Tomas
any update :) ? we could test it
U
Unito Support
under review
R
Renee Lyons
More info on this: Jira Service Desk has 2 types of comments, Internal and External. Internal comments are only visible to Service Desk agents and users with access to the Jira project backend. External comments are published to the customers.
Currently, Unito does not have a way to filter the comments by type, meaning that Internal Comments are flowing from vendor to client.
We need a way to sync ONLY external comments.