[Jira] <-> [Jira] private comments exclusion | Voters

[Jira] <-> [Jira] private comments exclusion

complete

Tomas

Ability to exclude of syncing Private comments/notes to another Jira

May 24, 2023

Unito team

marked this post as

complete

Public and private comments can now be mapped separately in JSM. So if necessary, only Public comment could be synced to another tool by only mapping its field.

Tomas

Maybe you need more description about the problem?

Because currently if using Unito sync, we can't have private notes for internal team, and all comments including private ones are syncronysed between two Jira's

Tomas

any update :) ? we could test it

Unito Support

marked this post as

under review

Renee Lyons

More info on this: Jira Service Desk has 2 types of comments, Internal and External. Internal comments are only visible to Service Desk agents and users with access to the Jira project backend. External comments are published to the customers.
Currently, Unito does not have a way to filter the comments by type, meaning that Internal Comments are flowing from vendor to client.
We need a way to sync ONLY external comments.